Pashmina Silk Return Policy

At Pashmina Silk, we take pride in providing our customers with high-quality Pashmina products, crafted with care and precision. We understand that sometimes a purchase may not meet your expectations. To ensure a smooth and satisfying shopping experience, we have established the following return policy bound by the best practices from industry leaders.

Return Eligibility

Timeframe: You can initiate a return within 7 days of receiving your order. After this period, we regret that we cannot offer a refund or exchange. We normally accept refunds for any mistakes made by us. If the goods you received is broken or defective, you may return it within the return time frame.

Return requests will be STRICTLY denied due to differences in actual color and the color on the photo. You must understand that there will be some variation due to factors such as display nature, display calibration, and so on.

Additional non-returnable items

Custom or Personalised Orders (Unless they arrive damaged or defective) Items on Sale (Unless they arrive damaged or defective) To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable). Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 7 days after delivery

Condition of Items: To be eligible for a return, items must be unused, unworn, and in the original packaging with all tags attached. We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable or Refundable Items: Certain sale items may be excluded from our return or refund policy for hygiene reasons, including but not limited to custom-made items and accessories. Please check the product description for specific return eligibility.

Return Process

Initiate a Return: To start your return, please contact our customer service team at customer service email or phone number. Include your order number and the reason for the return.

Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number along with instructions on how to return your item.

Shipping the Item: Please package your item securely and ship it to the address provided in the return instructions. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

Refunds:

Processing Time: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days, and a credit will automatically be applied to your original method of payment.

Return Shipping Costs: Customers are responsible for the return shipping costs unless the item is defective or the wrong item was sent. In such cases, we will cover the shipping costs.

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (If Applicable)

We only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at.......... and or If you would like to exchange an item for a different size or color, please initiate a return as outlined above and place a new order for the desired item.

Customer Support

If you have any questions or need assistance with your return, please do not hesitate to reach out to our customer service team at customer service email or telephone number. We are here to help you!

Thank you for choosing Pashmina Silk. We appreciate your business and look forward to serving you again!

Note: This return policy is subject to change. Please check our website for the most current information before making a purchase.